About Kyetech
Why choose Kyetech for your call centre needs?
For over 44 years many things have set us apart from other call centres. Because we are also a 911 emergency dispatch centre, we have higher standards for our staff, enhanced technology to support your individual needs regardless of industry, system redundancy, power backup systems, and secure access facilities. Don't trust your business to just anyone, call us today to find out why we are the right choice.
Secure, Consistant and Reliable
Access to the dispatch centre is restricted to authorized personnel, and is accessed only through a security vestibule, secured by double locked self-closing doors, with door access control. There are 40 high-definition security cameras, recorded, covering areas inside and outside of the building. Our utility provider provides 3-phase power and everything including HVAC is capable of running uninterrupted off the grid indefinitely thanks to our 70KW 3-phase UPS and 125KW 3-phase diesel generator.
We have multiple recording systems in place and record telephone and radio communication on all channels. We have redundancies in place such as back-up for air conditioning and heat in the event of an HVAC failure. Multiple telephone lines including pots trunks, ISDN-PRI, Centrex, DID and FX. We have 3 different secured internet service providers set-up to seamlessly failover in the event of an outage from one provider.
- Protected firewall system to prevent unwanted network intrusion.
- Secure Radio Communication system installed at multiple stations in multiple locations.
- CAD operator system taking calls from multiple stations and locations.
- No transition time between locations.
- All locations and operators working simultaneously to ensure rapid call pick-up and response.
Our History
Founded in 1980, Kyetech began as an electronics repair and security systems shop in Westlock, AB. Kyetech eventually shifted to provide emergency and non-emergency dispatch and call centre solutions and become the first provider of paging services in Westlock.
Kyetech eventually expanded into two-way radio communications for emergency dispatch. This lead the way to provide Emergency Medical Dispatch and Emergency Fire Dispatch services for several communities in Northern Alberta. Kyetech later became the first provider of enhanced 911 services in several areas north of Edmonton, Alberta, and the first private 911 Centre in Alberta, Canada.
Kyetech’s 24/7 call centre solutions include: call answering services, emergency dispatch services, employee safety tracking, elevator monitoring, appointment scheduling, tow truck dispatch services and more.
At Kyetech, we proudly provide the highest quality in efficiency and rapid response services to clients in a wide array of industries.
Quality Service
Highly skilled professional staff are available 24/7 to serve your business.
Advanced Technology
Our secure facilities, power backup, and redundant systems ensure consistent, reliable service.
Experience
For over 44 years we have provided quality service to hundreds of clients throughout Canada and the USA.