Dispatch Services for Towing Companies
Benefits of using Kyetech as your Answering and Dispatch Service
When looking for a company to dispatch your fleet of tow trucks, you want a company with experience. We have been in business for over 44 years and have been providing services to towing companies for decades. When you let our professional operators represent your towing company, we can filter out nuisance calls, pass along office calls, and dispatch your drivers to the appropriate service calls. This ensures callers receive a friendly live person 24/7 and you never miss those urgent service calls. The result is more service opportunities and better client satisfaction.
We can create custom solutions for your towing company, including:
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- Answering and dispatching for owner/operators
- Dispatching for multiple drivers
- Employee Safety Tracking
- Dispatching full-time, part-time, or as needed
- and more
Areas Kyetech Can Help Your Business
At Kyetech, we can customize a solution to meet your needs. Our professional operators are available 24 hours a day, 7 days per week, and can take your calls full-time, after-hours, during busy periods, or whenever you need.
24/7 Call Answering
Trying to answer all of your calls yourself day and night, or while performing a service call can be an impossible task. When a caller who is looking for information or service gets sent to your voicemail, that often results in a client lost to your competition. At Kyetech, we are continually staffed 24/7, so the first voice a potentially distressed caller hears is one of our friendly professional live operators ready to help. Calls can be dealt with according to your requirements. Non-urgent calls can be put through to a specific department or person, or passed along to the office staff during your regular office hours. Urgent calls will be dealt with right away according to the protocols you have set up with us. We can provide information to callers from a list of FAQ's that you provide us, and we can even provide quotes for services if that is something you would like us to do. Save time and frustration by letting Kyetech's professional live operators screen and handle your calls according to your requirements.
Tow Truck Dispatching
Kyetech's professional live operators and dispatchers are available 24/7 to assist your potentially distressed callers, and ensure you don't miss out on service calls. Calls will be dispatched to the appropriate drivers depending on location, availability and protocol. After taking all relevant caller information, we can dispatch calls different ways depending on your needs and capabilities. For example, we can text the details to your drivers phone, call your driver to provide the information, or utilize your preferred dispatching software if applicable. We can keep track of call status, and maintain periodic safety checks with your drivers during long callouts.
Service is Easily Scalable
As your business grows, you won't have to worry about managing the increased call volume. Our Answering Services and Dispatch Services are easily and effortlessly scalable. We can handle your increased calls, letting you focus on the service calls.
Cost Effective
By utilizing Kyetech as a virtual receptionist and dispatcher, you can save money over the cost of hiring additional dedicated staff to answer your calls from your office. These savings can add up quickly, typically saving our clients thousands over the course of a year in administrative costs.
Kyetech has the solutions you need. We provide specialized services to solve many of the challenges faced by businesses regardless of industry. Our professional operators are available 24 hours a day, 7 days per week to represent your business by answering and screening your calls, and providing information, when and how you need. Whether you are looking for full-time, after-hours, or busy/overflow call answering, we have the right solution for you.
We have been in business for over 44 years providing reliable, and always available telephone answering services to many long time clients in North America. That’s the Kyetech advantage!
If you have a need that you don't see, we can put together a customized solution for you. We are always available to help, if you have any questions, feel free to visit our contact page. We look forward in hearing from you!
Highly Personalized Service 24/7
Customer Focused
Top quality dispatchers and support staff
