Call Answering Services

Specialized Answering Services in Canada & USA

Kyetech has the solutions you need for answering services in Canada and the United States. Our professional staff are here 24/7 to provide you and your clients with exceptional service, ensuring your calls are answered while taking some of the pressure off you, so you can focus on more pressing tasks.

We provide specialized services to solve many of the challenges faced by businesses regardless of industry. Our professional operators are available 24 hours a day, 7 days per week to represent your business by answering and screening your calls, and providing information, when and how you need. Whether you are looking for full-time, after-hours, or busy/overflow call answering, we have the right solution for you.

We have been in business for over 44 years providing reliable, and always available telephone answering services to many long time clients in North America. That’s the Kyetech advantage!

Telephone Answering Services

Are you juggling your business duties while also acting as your own receptionist? If so, you run the risk of missing calls and potential clients. Kyetech Answering Service is a cost effective way to ensure someone is available to answer your calls.

While it is great when new or repeat customers call your business, if you can't answer your phone because you are dealing with more pressing matters, or are otherwise unavailable, you might miss an important opportunity. Unfortunately, many callers looking for information will hang up rather than leave a message on an answering machine or voicemail.

We will provide a dedicated number for you to forward your calls to 24/7 or only as needed.

When someone calls your business, their call will be answered by one of our friendly professional operators who will screen the call, and handle it accordingly. This might be providing information, booking an appointment, taking a message, or patching a call through to you.

After Hours/Overflow Answering Services

Our After Hours and Overflow Answering Services are ideal for businesses who provide services during extended hours, sometimes have more calls coming in that your receptionist can handle, or need of call answering during lunch or when staff are ill.

Callers looking for information will often contact someone else rather than leave a message on an answering machine or voicemail, which can affect your bottom line. With Kyetech, your calls will be answered by live operators.

Our operators will handle calls as an extension of your business, handling most calls as if they were sitting in your reception area. We will provide a dedicated number that you can set up busy/no answer call forwarding to. You can also forward calls at the end of the day. Calls received during this time will be answered by one of our friendly professional operators who will screen the call, and handle it accordingly. This might be providing information, booking an appointment, taking a message, or patching a call through the appropriate person/department.

Virtual Reception Services

Virtual Reception (Office Services) can be 24 hours a day or just certain periods of time depending on your business needs. We can answer your overflow calls if you get too busy or your phone lines are down or you cannot get to your calls quickly enough. You can use call forward busy or call forward no answer so that if your lines are busy, the call is sent to Kyetech immediately or if you do not answer your phones after a certain amount of rings, the call will come to us to provide backup Reception services.

Or if you choose, you can keep your phone lines forwarded to us 24 hours/a day and we will provide full-time offsite Reception services. In today’s world, it is extremely important to have a live person answer your phone. If your phone is busy or goes to a voice mail, your customer may not want to keep trying to phone or leave a message and you may miss out on important business calls. Having a Live Operator Answer Service will ensure that you do not miss any important calls and will keep your customers happy.

Voice Information Services

Voice Information / Voice Mail Services allows a caller to phone and listen to a voice recording (Interactive Voice Response(IVR) Services) for additional information on property listings, community events/services, etc.. For example, a real estate firm may list the phone number and codes for different properties. A potential buyer can make a phone call, enter an appropriate code and listen to detailed information about the listing. When finished, the caller can select from a number of options including listening to the information again, listening to information about another listing, leaving a voice mail message or being connected to an operator who can put the potential buyer in contact with a real estate agent.

Clients have the flexibility of getting information via the phone with no worry of speaking to an agent which they may not yet be ready to do. They also have the convenience of being able to speak to an agent at the press of a button.

Transaction Services

Transaction Processing Services helps companies process transactions online. Kyetech Operators are available as an overflow service or 24/7 to process your transactions. This live customer support 24-hour service reduces or eliminates the need to hire additional staff to answer your phones and complete transactions.

Overflow Dispatch Services

Overflow Dispatch Services can be put into place if your phone lines are busy or you are unable to get to your calls at a pre-determined amount of rings, your calls will be answered by Kyetech. Having this service in place eliminates frustrated callers who do not want to wait for their calls to be answered or call back because the line was busy.

Kyetech Operators are always ready to take your overflow calls in the most professional manner. This service will ensure that you keep your current customers happy and do not miss out on any prospective sales. Having live customer support service in place 24/7 also reduces or eliminates the need for hiring additional staff to answer your phones.

ARU/PAD Alarms

Kyetech provides Automated Reporting Unit (ARU) monitoring service and is able to do so 24/7. When Kyetech receives the aru alarm, the information is documented and then the Kyetech Operator can action the alarm per the pre-determined protocol determined by the client. This may mean going down a call-out list until the alarm is reported to someone or ignoring the alarm under special instructions. Having this service in place will ensure that no ARU alarms will be left without resolution.